If you have access to your Client Area then you can manually reset your cPanel password. In the top navigation click Services and then My Services.
Beside your hosting plan click Active in the green text.
On the left menu you can either click the Login to cPanel link or the Change Password link. By clicking the Login to cPanel link you will be taken directly into cPanel where you can change your password. If you click the Change Password link then you will be taken to a page where you can choose a new cPanel Password.
Our system requires you to choose a very strong password for cPanel. If you enter a weak password it will not actually reset the password and you will not be able to login into cPanel. Choose a password with uppercase, lowercase, numbers, and symbols to ensure your password reset is successful.
