The Email All Resellers feature in WHM lets you send a single message to every reseller account on your server simultaneously. This is useful for server maintenance notifications, policy updates, or important announcements. You can compose and send mass emails directly through the WHM interface without needing third-party tools.
What Is the Email All Resellers Feature?
Email All Resellers is a WHM tool that allows server administrators to broadcast messages to all reseller accounts at once. This feature sends emails to the contact addresses associated with each reseller account on your server. It's particularly helpful when you need to communicate important information like scheduled downtime, security updates, or policy changes to your entire reseller base.
This feature is different from the Email All Users tool, which sends messages to regular cPanel account holders rather than resellers.
How to Send an Email to All Resellers
To send a mass email to your resellers through WHM, follow these steps:
- Log in to your WHM account
- Navigate to Home >> Account Functions >> Email All Resellers
- Enter your name in the From field
- Enter your email address in the Reply-To field
- Type a clear subject line that describes your message
- Compose your message in the body field
- Click Send to deliver the email to all resellers
The system will process your request and send the email to every reseller account on your server. You should receive a confirmation message once the emails are sent.
Best Practices for Emailing Resellers
When sending mass emails to your resellers, keep these guidelines in mind:
- Be clear and concise: Resellers manage multiple client accounts, so make your message easy to understand quickly
- Use descriptive subject lines: Help resellers prioritize your message by clearly indicating its importance and topic
- Include relevant dates: If announcing maintenance or changes, specify exact times and dates
- Provide contact information: Let resellers know how to reach you with questions
- Avoid overuse: Only send mass emails for important announcements to maintain their effectiveness
Difference Between Email All Resellers and Email All Users
WHM provides two separate mass email tools for different audiences. Email All Resellers sends messages specifically to reseller accounts, while Email All Users sends messages to regular cPanel account holders. Resellers typically manage multiple client accounts and need different types of information than end users.
If you need to communicate with regular cPanel users instead of resellers, use the Email All Users interface found at WHM >> Home >> Account Functions >> Email All Users.
Frequently Asked Questions
Can I preview the email before sending it to all resellers?
WHM does not provide a preview function for mass emails. We recommend carefully reviewing your message content, subject line, and sender information before clicking Send. Consider sending a test email to yourself first by using a different method to verify formatting and content.
Will resellers know this email was sent to everyone?
Yes, most resellers will understand this is a mass communication tool. Each reseller receives an individual copy of the email, but experienced resellers recognize server-wide announcements. Be transparent in your messaging about whether the information affects all resellers.
What happens if a reseller's email address is invalid?
If a reseller account has an invalid or non-existent email address, the message to that specific reseller will bounce. The email will still be delivered successfully to all resellers with valid email addresses. You may want to periodically verify that reseller contact information is current.
Is there a limit to how long my message can be?
While WHM doesn't impose strict character limits on mass emails, it's best practice to keep messages concise and focused. Very long emails may be truncated by some email clients or marked as spam. Aim for clear, scannable content that resellers can read quickly.
If you need assistance with WHM's Email All Resellers feature or have questions about managing your reseller accounts, our support team is available 24/7 at https://www.obhost.net/contact or via email at support@obhost.org.
