- Confirm that the VPS is down. Are you able to ping the VPS? If it is pinging, then the machine is online and a service (like Apache or MySQL) within the VPS is down.
- Has the VPS been used for purposes not allowed within our Terms of Service? The VPS may have been suspended, in which case you will need to open a ticket to get it unsuspended.
- Are iptables rules stopping your VPS from being accessible? You can check this within your billing panel.
- Have you just reinstalled your VPS? The template that you used may have broken, in which case you will need to open a ticket to get us to fix it.
- Have you made any recent changes to the VPS?
- The IP address of your VPS
- Whether we may perform a reinstallation to bring it online or if we should troubleshoot.