Contact Manager
Overview
This interface allows you to specify when your server sends notifications for each communication type. You can also specify whether you want to receive notifications of different importance levels.
- Any modifications to the settings in this interface affect the root user. To modify the contact settings for a reseller, log in to that account and navigate to cPanel’s Contact Information interface (cPanel >> Home >> Preferences >> Contact Information).
- For notifications, your server uses the information that you entered in the Contact Information tab of WHM’s Basic WebHost Manager Setup interface (WHM >> Home >> Server Configuration >> Basic WebHost Manager Setup). To change this information, click Edit next to the communication type you need to change. A new interface will appear.
- For information about how to customize the templates that the system uses to generate these notifications, read our Notification Templates documentation.
Communication Type
To set your alert preferences, perform the following steps:
- Use the menus under the Communication Type tab to specify the importance level for notifications of each communication type.
- For example, if you only wish to receive email alerts about events that use the High importance level, select High only from the Email menu.
- To disable a communication type, select None.
Test a communication type
To test notifications via ICQ, Post to URL, Pushbullet™, or Slack®, click Test in the appropriate row. The system will send a test notification to the destination for that communication type.
Note:
Your server only displays Test links for active communication types.
Notifications
Click the Notifications tab to list available alert types, the priority with which the system sends each alert, and which communication types will receive each alert.
- Select the desired priority for each alert type in the appropriate row.
- The interface displays icons that indicate which communication types will receive that particular alert.
The following table describes the events that trigger each type of alert and the template file that the system uses to create the notification:
|
Alert Type |
Event that triggers your server to generate the alert |
Notification Template File Locations |
|
Account Creation |
A system administrator or reseller creates an account. |
wwwacct/Notify.*.tmpl |
|
Account Removal |
A system administrator or reseller removes an account. |
|
|
Account Suspensions |
A system administrator or reseller suspends an account. |
suspendacct/Notify.*.tmpl |
|
Account Unsuspensions |
A system administrator or reseller unsuspends an account. |
unsuspendacct/Notify.*.tmpl |
|
Account Upgrades/Downgrades |
A user modifies the package for an account, or uses WHM’s Upgrade/Downgrade an Account interface (WHM >> Home >> Account Functions >> Upgrade/Downgrade an Account). |
upacct/Notify.*.tmpl |
|
Altered RPMs Check |
The /usr/local/cpanel/scripts/check_cpanel_rpms script finds altered RPMs. |
Check/CpanelRPMs.*.tmpl |
|
AppConfig Registration Notifications |
The system registers an application with AppConfig. |
appconfig/Notify.*.tmpl |
|
AutoSSL cannot request a certificate because all of the website’s domains have failed DCV (Domain Control Validation). |
AutoSSL fails to request a certificate because all of the website’s domains have failed DCV. |
AutoSSL/CertificateExpiring.*.tmpl |
|
AutoSSL has deferred normal certificate renewal because a domain on the current certificate has failed DCV (Domain Control Validation). |
AutoSSL defers normal certificate renewal because a domain on the current certificate has failed DCV. |
AutoSSL/CertificateExpiringCoverage.*.tmpl |
|
AutoSSL has installed a certificate successfully. |
AutoSSL installs an SSL certificate. Note: This setting also requires you to enable the Notify when AutoSSL has renewed a certificate successfully. setting in WHM’s Manage AutoSSL interface (WHM >> Home >> SSL/TLS >> Manage AutoSSL). |
AutoSSL/CertificateInstalled.*.tmpl |
|
AutoSSL has renewed a certificate, but the new certificate lacks at least one domain that the previous certificate secured. |
AutoSSL renews a certificate but the new certificate lacks at least one domain that the previous certificate secured. Note: This setting also requires you to enable the Notify when AutoSSL has renewed a certificate and the new certificate lacks at least one domain that the previous certificate secured. setting in WHM’s Manage AutoSSL interface (WHM >> Home >> SSL/TLS >> Manage AutoSSL). |
AutoSSL/CertificateInstalledReducedCoverage.*.tmpl |
|
AutoSSL has renewed a certificate, but the new certificate lacks one or more of the website’s domains. |
AutoSSL renews a certificate but the new certificate lacks one or more of the website’s domains. |
AutoSSL/CertificateInstalledUncoveredDomains.*.tmpl |
|
AutoSSL will not secure new domains because a domain on the current certificate has failed DCV (Domain Control Validation), and the certificate is not yet in the renewal period. |
AutoSSL cannot add any additional domains because domains that fail validation exist on the current certificate. |
AutoSSL/CertificateRenewalCoverage.*.tmpl |
|
AutoSSL has provisioned a new certificate for a dynamic DNS domain. |
AutoSSL provisions a new certificate for a specific dynamic DNS domain. |
AutoSSL/DynamicDNSNewCertificate.pm |
|
Backup Delayed |
The backup process continues to run after 16 hours. |
Backup/Delayed.*.tmpl |
|
Backup Failed To Finish |
The system fails to finish a backup. |
Backup/Failure.*.tmpl |
|
Backup Finished With Partial Failure |
The backup process completed, but experience some errors. |
Backup/PartialFailure.*.tmpl |
|
Backup Successful |
A backup succeeds. |
Backup/Success.*.tmpl |
|
Backup Transport Error |
A backup encounters transport errors. |
Backup/Transport.*.tmpl |
|
Bandwidth Data Processing Timeout |
The system times out while it attempts to process bandwidth data. |
Logd/Notify.*.tmpl |
|
Bandwidth File Conversion Disk Space Failure |
The system does not have enough free disk space to upgrade bandwidth files. |
installbandwidth/Notify.*.tmpl |
|
Bandwidth Limits |
An account exceeds its bandwidth limit. |
BandwidthUsageExceeded/Owner.*.tmpl |
|
Cgiemail Cleanup Script |
The system runs the /usr/local/cpanel/scripts/clean_cgiemail script. This script removes the cgiemail RPM and copies of the cgiemail/cgiecho scripts from users’ cgi-bin directories. |
CleanCgiemal/Notify.*.html |
|
ClamAV Upgrade Changes |
The system sends a reminder that it now upgrades ClamAV via the RPM system. |
Install/ClamavConnector.*.tmpl |
|
CloudLinux License Detected |
The system detects a CloudLinux™ license and provides installation instructions. |
CloudLinux/Update.*.tmpl |
|
Conversion of cpupdate.conf settings to local.versions |
The system converts settings in the cpupdate.conf file to settings in the local.versions file. |
RPMVersions/Notify.*.tmpl |
|
Conversion of cpupdate.conf Settings to local.versions (legacy notification) |
The system converts settings in the cpupdate.conf file to settings in the local.versions file. |
RPMVersions/Notify.*.tmpl |
|
Convert Addon Domain to Account Notifications |
A system administrator or reseller converts an addon domain into an account. |
ConvertAddon/ConversionCompleted.*.tmpl |
|
Corrupt Database Tables |
The /scripts/check*mysql script finds corrupted database tables. |
Check/MySQL.*.tmpl |
|
cPanel & WHM End of Life Notice |
The cPanel & WHM version that exists on the server will reach its End Of Life (EOL) soon. |
Update/EndOfLife.*.tmpl |
